CUSTOMERS have embraced TransLink’s Tap to Pay in a big way, tapping their contactless credit cards and mobile wallets more than one million times since the launch of the new payment option two months ago.
“When we make it easier to take transit, everyone wins,” said TransLink CEO Kevin Desmond. “Some of the million Tap-to-Pay taps over the last two months are from people who might have paid cash. Some are from people who might not have otherwise used transit. We’re always looking for ways to make transit the most convenient option.”
Since May 22, transit users can pay their adult fare by tapping a contactless Visa or Mastercard credit card, or mobile wallet at fare gates and on buses. TransLink was the first transit agency in Canada and one of the first in North America to launch this new payment option.
Tap to Pay numbers, since launch
- One million taps
- 160,000 unique users
Compass remains the best choice for regular users as it offers discounts. Tap to Pay is ideal for occasional riders and tourists – no need to dig around for change or wait at the Compass Vending Machines to purchase a ticket.
“The fan experience starts long before the opening whistle, and riding SkyTrain with your fellow BC Lions fans is a great way to stoke your team spirit,” said BC Lions President Rick LeLacheur. “Tap to Pay makes it even easier to get to the game.”
“Transit has always been a great way to get to a Whitecaps game,” said Vancouver Whitecaps FC President Bob Lenarduzzi. “The Tap-to-Pay system makes it even easier for our fans to avoid lineups and just hop on SkyTrain after enjoying the action and great atmosphere at our games.”
With Tap to Pay, customers can travel across all modes in the same way as customers with Compass Cards. Customers can tap card readers with a contactless Visa or Mastercard credit card, or a device with an Apple Pay, Google Pay or Samsung Pay wallet.
Tap your card, not your wallet
It’s important that customers tap only the card they wish to be charged. If more than one card is presented to the reader – for example, when a customer taps a wallet or phone case with multiple cards inside – the system will charge the first contactless card it reads.
Learn More: TransLink Tap to Pay