VANCOUVER – More and more people want to “hang up” on their wireless provider.
A study finds there is a big rise in complaints against Canada’s phone companies. There were 11,000 complaints between 2011 and 2012, a 35 per cent spike from the year before.
Complaints included local phone, long distance, and Internet services; but wireless services made up more than half of the beefs. The biggest one of all was billing errors related to regular service.
The Commissioner for Complaints for Telecommunications Services is calling for a national code of conduct for wireless providers to help reverse this trend.