Amazon writes to India’s External Affairs Minister, regrets hurting Indian sensibilities (update)
“A third-party seller, not Amazon, had listed these products for sale in Canada.”
New Delhi (IANS): Amazon has written to External Affairs Minister Sushma Swaraj expressing regrets at hurting Indian sensibilities, External Affairs Ministry spokesperson Vikas Swarup said on Thursday.
Swarup in a tweet said Amazon, in response to Sushma Swaraj’s tweet, expressed “regret at hurting Indian sensibilities” and added that they have removed the offending item.
A copy of the letter was also tweeted by Sushma Swarup in which Amazon said the items – doormats with Indian flag – were posted by a third party and they took it down.
“A third-party seller, not Amazon, had listed these products for sale in Canada. These products were not available in India. After learning of the product’s listing, we immediately removed them from the Canadian website and implemented measures to ensure that these products could not be sold on any of our other marketplaces or websites,” the letter said.
The letter said Amazon remains “steadfastly committed to India”, and referred to its CEO Jeff Bezo’s announcement to invest $5 billion in India.
It said Amazon values “immensely” its relationship with the Indian government, the country’s entrepreneurs and innovators, Indian customers and employees.
“Amazon is committed to respecting Indian laws and customs. To the extent that these items offered by a third-party seller in Canada offended Indian sensibilities, Amazon regrets the same,” it said.
“At no time did we intend or mean to offend Indian sentiments,” it said.
After being tweeted images of doormats featuring the Indian flag being available on the Amazon Canada site by two vendors – Mayers Flag Doormats and XLYL – Sushma Swaraj had on Wednesday said Amazon must tender an unconditional apology and withdraw all products insulting the Indian flag, otherwise no Amazon official would get an Indian visa.
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